Refund policy

Please read this policy before you purchase. By placing an order with Healthy Meals Direct — online, by subscription, or in one of our stores — you acknowledge that you have read and agree to the terms below.

Healthy Meals Direct prepares fresh, refrigerated meals to order. Because our product is perishable prepared food, it cannot be restocked, resold, or returned to inventory once it leaves our kitchen or our counter. The terms below reflect that.

1. IN-STORE PURCHASES — ALL SALES FINAL

Food purchased in one of our retail locations is sold as a final sale. We do not accept returns and we do not issue refunds on in-store purchases. This applies to all prepared meals, snacks, beverages and packaged goods bought at the counter.

This is a food-safety requirement, not a preference. Once refrigerated prepared food leaves our store it cannot be verified, restocked or resold.

If something is wrong with what you bought — the wrong item, a damaged container, a quality problem — bring it to our attention and we will make it right. Email us at support@healthymealsdirect.com with your purchase details. We want to know.

2. ONLINE ORDERS — CANCELLATION DEADLINE

Your meals are prepared fresh for you on a weekly production schedule, and ingredients are ordered against your order.

One-time online orders must be cancelled by 12:00 PM (noon) Eastern on the Wednesday before your scheduled delivery or pickup to receive a full refund.

After that deadline your food has been purchased, prepped and scheduled, and the order is no longer refundable. If your plans change after the cutoff, email us — we can usually move your order to the following weekend’s pickup or delivery instead. We would rather reschedule you than have you lose the food.

3. SUBSCRIPTIONS

Subscription orders process on Sunday.

Any change to a subscription — cancelling, skipping, pausing, swapping meals, changing quantities, or changing your pickup or delivery location — must be made by 12:00 PM (noon) Eastern on the Friday before that Sunday.

This gives our kitchen and office the time needed to build the week’s production against your order. Changes made after Friday noon will not apply to that Sunday’s order; they will take effect on your following cycle.

Once a subscription order has processed on Sunday, the food has been committed and the order is not refundable. If your plans change after that, email us — we can usually move that order to the following weekend’s pickup or delivery instead. We would rather reschedule you than have you lose the food.

You can cancel, skip or change a subscription at any time from the link in your order confirmation email, or by logging into your account and selecting “Subscriptions.” You may also email support@healthymealsdirect.com and we will do it for you. Your next charge date is always shown in your subscription account.

4. ORDERS NOT PICKED UP

Prepaid pickup orders are held for seven (7) days from the scheduled pickup date. During that period we will make reasonable attempts to reach you using the contact information you provided at checkout.

After seven days the order is considered abandoned and we reserve the right to break down, donate or discard the meals. No refund, credit or replacement will be issued for an order that is not picked up within the holding period.

It is your responsibility to pick up your order within that window and to keep your contact information current.

5. DAMAGED, LATE OR MISSING SHIPMENTS

If a shipment arrives damaged, arrives late, or does not arrive at all, report it to us — not to the carrier. Email support@healthymealsdirect.com with your order number as soon as you are aware of the problem. We handle the carrier claim ourselves, and we can only do that if the report comes to us first.

6. HOW TO REQUEST A REFUND

All refund requests must be submitted by email to support@healthymealsdirect.com and must include your order number. Refunds are issued to the original payment method and take 7–10 business days to appear.

7. DISPUTES AND CHARGEBACKS

By placing an order with Healthy Meals Direct, you acknowledge and agree to this Refund and Cancellation Policy, and you agree to contact us first if there is a problem with your order.

You further acknowledge and agree that:

• Food that was delivered, or picked up, or purchased in store is not eligible for a refund except as set out above;
• An order cancelled after the applicable deadline, or a prepaid order not claimed within the holding period, forfeits any right to a refund — including by payment dispute or chargeback;
• This policy, together with our order and delivery records, will be submitted as documentation in response to any payment dispute.

If you believe a credit is owed to you, email us before contacting your bank. We answer every message and we resolve legitimate problems. A dispute filed without contacting us first will be responded to using this policy and our delivery records.

8. CONTACT

Healthy Meals Direct
119 Jersey Street, West Babylon, NY 11704
support@healthymealsdirect.com

Last updated: September 17, 2026