Frequently asked questions

Place one-time orders by Sunday at midnight Eastern for the upcoming cycle. Orders placed after the cutoff move to the following cycle. Check the date shown at checkout for your order.

You should receive an order confirmation email after checkout. You can also review your orders in your account. If you cannot find your order, contact us.

One-time online orders must be cancelled by Wednesday at 12:00 PM (noon) Eastern before the scheduled pickup or delivery for a full refund. After that deadline, the order is in production and the full payment is due. Subscription changes have different deadlines; see the subscription section below.

Browse meals by category from the Menu or use Bulk Order to see the full selection. Availability changes; if a meal is not listed, it is not currently available to order.

Choose your pickup location and review the available date at checkout. Pick up on that date during your selected store’s opening hours; find current hours on our locations page. Earlier pickup is available only if our team notifies you that your order is ready.

Yes. Grab & Go meals are available for individual purchase during each store’s opening hours, subject to availability. Check your location’s hours before visiting.

Local delivery is available in Nassau and Suffolk counties. Check your scheduled delivery date at checkout. Our team sends a delivery window before your scheduled delivery; times may vary and cannot be requested. Provide a mobile number to receive driver updates.

Local delivery may be left when you are not home. Refrigerate meals promptly after delivery; local delivery boxes do not include a cooling element. Contact our team if you need help.

We ship by UPS to the contiguous 48 states. Local delivery is available in Nassau and Suffolk counties. Enter your ZIP code at checkout to see available methods and pricing.

After your order ships, use the tracking number emailed to you to follow its progress on UPS My Choice. UPS provides available delivery-management options for your shipment.

Subscription orders renew and are charged on Sundays at approximately 1:00 PM Eastern. This billing time is not the deadline for changing the upcoming order: meal changes are due Friday at 11:59 PM Eastern; skips, reschedules and cancellations are due Saturday at 11:59 PM Eastern. The order locks at 12:00 AM Sunday.

Manage your subscription through your account. Make meal swaps by Friday at 11:59 PM Eastern; skip, reschedule or cancel by Saturday at 11:59 PM Eastern. A Sunday change is too late to stop that Sunday’s charge. For changes to frequency or meal quantity that affect the next order, make them before the Friday meal-change deadline. Contact us if you need help.

Volume-tier discounts apply to qualifying meals on store pickup and local delivery orders, not UPS shipping orders. Eligible meal counts determine the tier; check your cart and checkout for the discount on your order.

No. Value Meals and items marked No Discount do not count toward the qualifying meal quantity and do not receive the volume-tier discount. For example, a cart with 10 meals including 2 Value Meals has 8 qualifying meals.

The program includes police, corrections, fire, EMS, 911 dispatch and military personnel, including veterans, retirees and qualifying spouses. Eligibility must be verified before a discount can apply. Contact our team for verification instructions; please do not email an ID or other sensitive documents unless you have confirmed a secure method with us. Discounts depend on eligible items and order method; review the discount shown at checkout.

Meals are provided fresh, except shakes. Follow each package’s storage, expiration and heating instructions. Refrigerate meals promptly. If you have a question about a particular product, contact us.

Do not eat a meal if the package is swollen, leaking, damaged or otherwise looks or smells unusual. Keep the packaging and contact our team with your order details for help.

Review the nutrition and serving information on each product and its label. For specific dietary or weight-management needs, consult a qualified healthcare professional; individual requirements vary.

No. Standard meals cannot be modified. Review ingredients and nutrition information before ordering.