LOGIN- F.A.Q. -
How do I select my meals after I choose a meal package?
Once you add meal package to cart, you can continue shopping and go directly into meal option categories and select desired meals.
Why do some of the meals have a zero dollar amount under them and others have a dollar amount?
The meals with a 0 dollar amount are included in the base price of the meal package. The meals with a dollar amount under them are an additional up charge per meal to the base package price.
When will I know when my meals are coming?
We deliver to Brooklyn, Queens, Nassau and Suffolk County each Sunday. Our customer service team will send you a 3 hour delivery window a few days before your scheduled deliver. Delivery days may be changed due to delivery volume in your area, but you will be notified prior. Please provide a cell phone number so that you receive the text notification that our driver is on the way, as well as when the delivery is completed and picture of where your order was left.
Delivery can be made if you are not home, however, we do recommend that the meals be put into the refrigerator as soon as possible, as we do not provide a cooling element within the box.
**DELIVERY TIMES WILL VARY EACH WEEK AND CANNOT BE REQUESTED**
What if I am not home during my delivery time window?
We provide the 3 hour delivery window prior to the weekend. We encourage you to make arrangements to have someone accept your delivery as it's important to refrigerate your meals ASAP, as we do not provide a cooling element inside of the box. Please provide a cell phone number so that you receive the text notification that our driver is on the way, as well as when the delivery is completed and picture of where your order was left.
What meals are good for weight loss?
All of the meals are healthy for weight loss, however eating 21 muffins will not allow you to reach your weight loss goals so please choose wisely.
Depending on your schedule, here are some suggestions:
Women may eat:
a) 2 full meals and 2 half meals each day (eat every four hours)
OR
b) 2 full meals and a shake (eat every 5 hours)
Men may eat:
a) 4 full meals per day (eat every 4 hours)
OR
b) 2 meals and 2 shakes per day (eat every 4 hours)
When is my order due? What happens if I place my order late?
Orders are due Sunday by midnight. If you place an order after that time your delivery will be pushed to the following week for delivery. Your order confirmation will display the shipping date.
Grab & Go meals are available at all locations if you forget to place your order on time, no pre-order required.
How does your program work?
Please see our How It Works page prior to calling customer service.
Why can’t I get my order delivered sooner than the weekend?
HMD prepares orders Monday through Fridays to prepare for weekend delivery.
When will my card be charged for my order?
Your payment will be processed the day your order is placed. If you choose a multiple week frequency for your delivery option ALL weeks will be charged on the day order is placed.
What if I used to order a specific item but can no longer find it on the menu?
HMD changes our menu frequently. If an item is not listed it is currently not available for order.
How do I know if my order went through?
You will receive an email confirmation immediately after placing your order.
You can also login to your account and go to account history to see if the order was placed.
What is the cancellation policy?
The food is prepared fresh per your order. Orders must be cancelled by Wednesdays at noon for full refund. If you get called out of town, you can ask the team to move your order to pick up or delivery the following weekend. If cancellation is past deadline customer is responsible for full payment.
Please note that refunds can take up to 3-5 business days.
Please note that refunds can take up to 3-5 business days.
Can I modify a meal that I see on the menu?
No, all standard HMD meals cannot be modified or tailored in any way.
What area's do we deliver to?
HMD deliveries to all of Long Island, Queens, and Brooklyn. Order pick up is available at our retail locations on Sundays.
What time can I pick up my order and where?
Order pick up is Sunday at the selected location at time of your order. Please review your order confirmation to see which location you chose. If your meal package arrives at the store prior to Sunday, our team will let you know via text, email or phone call.
What are your hours and locations?
Click on the contact tab up above for information on all of our stores.
Can I purchase single meals or only packages?
HMD offers Grab & Go meals for individual purchase at all of our locations. All orders placed through the website are for packages only.
How do I store/heat my meals?
HMD meals come fresh, not frozen, with the exception of our shakes.
The expiration dates are listed on labels. You can freeze the meals for up to six (6) months if you
will not consume prior to the expiration date. Avoid freezing salads and cold wraps.
You can heat our meals with the plastic film in tact covering the meal, however,
if you purchase a meal that has a sauce, dressing or topping, you should
peel back the film to remove before heating.
If frozen, we suggest taking it out the night before and leaving it in the fridge, allowing it to defrost fully before removing any sauce cups (if applicable) then warming up.
I created an account but cannot log in, why?
When you registered for an account HMD sent you a welcome email with a verification link in it. If you did not verify that link, your account will not be active and you will not be able to log in until you activate it.
What is the sodium content of your meals?
On average, our meals have 500-700mg of sodium. However, for meals with 500mg of sodium or less, please be sure to check out the "Lower Sodium" section of our menu.
When is Latest That I Can Pick Up a COD Package?
All COD packages must be picked up by Monday close of business, per the invoice. The store team member will call you one last time Tuesday morning & advise it must be picked up by Noon. If you make a payment over the phone, we will hold your package until you arrive.
What are the macro counts on meals that have 2 servings?
The macros are for one serving. For example, if the order is for a package of cookies, there are 6 cookies in total. The macro counts would be for 3 cookies.
Why is my packaged bubbled?
Meals that contain peppers, broccoli or cauliflower naturally release gases when cooked. When enclosed in our air tight packaging, the gas is unable to escape and at times can cause the packaging to bubble.
Who qualifies for the 10% discount and how do I obtain it?
We proudly offer 10% off of each online order for the following: Police/Correction Officers, EMS, Military, Firefighters, NYS Active Teachers, in addition to *ALL* employees for Northwell Health, Stony Brook Hospital and Catholic Health Services. Please email your work ID to Customer Service at orders@healthymealsdirect.com prior to placing an order. After verification is complete, you will receive confirmation that the discount has been applied to your account and the 10% discount will automatically be deducted from all future orders.